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COVID-19 Information for Human Services Providers

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How to prepare for COVID-19 in your organization

Pay extra attention to your existing prevention efforts. 

  • Encourage clients and staff to wash hands often. Post signs.
  • Ask clients and staff to cover coughs with inner elbow, inside of shirt collar or tissues. Post signs
  • Ask clients with symptoms to wear a mask or to cover their cough. Post signs in English and Spanish.
  • Well-stock all restrooms with soap and paper towels.
  • Provide hand sanitizer at key locations: by entrance, phone, computers, elevators, etc.
  • Consider setting up temporary handwashing stations at entrances or other places with limited access.  
  • Avoid touching your face, nose, eyes and mouth.
  • Stock up on supplies of tissues, hand sanitizer and gloves. 
  • Provide plastic-lined wastebaskets for used tissues and masks.
  • Staff should use gloves when picking up used tissues or emptying waste baskets.
  • Clean and disinfect frequently touched surfaces several times per shift. Pay particular attention to doorknobs, banisters, tabletops, handrails, pens, phones, bathroom fixtures, keyboards, etc. 

Shelter and housing providers

Monitor your clients for symptoms. Refer them to care, if needed.

Considerations for staff.

  • Encourage sick staff and volunteers to stay home. Send them home if they start feeling sick at work.
  • Plan your staffing to minimize the number of staff members who have face-to-face interactions with clients with respiratory symptoms.
  • People over age 60, with underlying health conditions or who are pregnant are at greater risk of severe COVID-19.  Don't designate them as caregivers for sick clients.

Resources for specific types of human services providers. 

All human services organizations

 What to do if you: 

Housing and homeless service providers

All homelessness providers

People living homeless COVID-19 infographic

Street outreach workers
Emergency shelters
Residential facilities—Adult family boarding homes, transitional housing

Home care workers

Other

FAQs

  • What are severe symptoms of COVID-19?
  • I’m not sure how to isolate sick clients in my shelter. Can the Health Department help me?
  • Can my clients access telehealth services for COVID-19?
  • Where can I find information about volunteering?